App: KEnvia · Developer: K-DelMundo Co., Ltd. · Last updated: 2026-09-27
This page explains how to delete your KEnvia account and the data associated with it, and which records we are legally required to keep after deletion.
Option 1. Delete your account in the app
- Open the KEnvia app and sign in.
- Tap the My tab at the bottom of the screen.
- Scroll down and tap Delete Account.
- Review the notice and tap Delete account to confirm.
If you have orders in progress, items stored in our warehouse, or shipments in transit, you can delete your account once they are completed.
Option 2. Request deletion without the app
- Send an email to privacy@kenvia.net from the email address linked to your KEnvia account (the Google or Apple account you signed in with).
- Use the subject line “Account Deletion Request”.
- We will verify your identity and complete the deletion within 7 days, then confirm by email.
Data that is deleted
When your account is deleted, the following data is permanently deleted:
- Name, email address and mobile phone number
- Saved shipping addresses
- Customs identification numbers (e.g. personal customs clearance code, EORI number)
- Google / Apple sign-in link (social login identifier)
- Push notification token, Firebase installation ID and login sessions
- Marketing notification consent
Data that is retained, and for how long
Korean law requires us to keep certain records after your account is deleted. These records are stored separately, used only for that purpose, and permanently deleted when the period ends:
- Records of contracts, orders, payments and deliveries: 5 years
- Records of consumer complaints and disputes: 3 years
Contact
K-DelMundo Co., Ltd. (KEnvia)
48 Angol-gil, Pyeongtaek-si, Gyeonggi-do 17723, Republic of Korea
privacy@kenvia.net
See also our Privacy Policy.